{"id":10651,"date":"2026-07-15T09:49:16","date_gmt":"2026-07-15T07:49:16","guid":{"rendered":"https:\/\/unbreakableyou.pl\/terms-and-conditions\/"},"modified":"2026-09-30T17:40:09","modified_gmt":"2026-09-30T15:40:09","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/unbreakableyou.pl\/en\/terms-and-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\n
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Documents<\/p>\n\t\t\t

\n\t\t\t\tTerms and Conditions\n\t\t\t<\/h1>\n\t\t\t

\n\t\t\t\tRegulations of therapeutic services posted on the website unbreakableyou.pl via the booking system. The purpose of these Regulations is to ensure safe, transparent, and comfortable conditions for cooperation.\n\t\t\t<\/p>\n\n\t\t\t

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Service provider details<\/p>\n\t\t\t\t

\n\t\t\t\t\tUnbreakable You Angelika Urbanek<\/strong>
\n\t\t\t\t\t\u015awi\u0119tokrzyskie Voivodeship, Kielce County, Kielce Commune, Kielce, 25-520, P.O. Box 63
\n\t\t\t\t\tNIP 6572872879  \u00b7  REGON 380126212  \u00b7  angelikaurbanek@outlook.com  \u00b7  +48 511 077 994\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/header>\n\n\t\t\n\t\t\t

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\u00a71 General Provisions<\/h2>\n
  1. These Regulations define the rules for using services provided by Angelika Urbanek conducting business activity under the name: Unbreakable You Angelika Urbanek, NIP 6572872879, REGON 380126212.<\/li>
  2. The Practice provides services in the scope of psychotherapeutic consultations, individual psychotherapy, couples psychotherapy, family psychotherapy, and other forms of psychological support in accordance with the therapist’s competencies.<\/li>
  3. The Therapist conducts their practice based on applicable legal regulations, personal data protection principles, and the Code of Ethics.<\/li>
  4. Using the services of the Practice means acceptance of these Regulations.<\/li>
  5. The services referred to in this paragraph may be used by persons with full legal capacity. The ability to use psychological services by persons lacking full legal capacity is conditional upon the expression of written consent by their legal guardians and the effective delivery of the original of such consent to the Service Provider.<\/li>
  6. The services provided at the Practice do not constitute medical services within the meaning of legal provisions and do not replace medical diagnosis or psychiatric treatment. In case of suspicion of disorders requiring pharmacological treatment, the Client may be referred to a\u00a0psychiatrist. The Practice does not provide assistance in emergency situations threatening life or health. In such cases, you should contact the emergency number 112 or go to the nearest medical facility.<\/li>
  7. Services may be provided electronically. The conditions for providing other services are not covered by these Regulations.<\/li><\/ol>\n\n

    \u00a72 Method of Using Provided Services and Fees<\/h2>\n
    1. Booking an appointment date is made via the registration form and schedule posted on the Website in the “Book an appointment” tab.<\/li>
    2. The Patient booking an appointment is obliged to:
      1. complete the form with the required data: first and second name, phone number, and e-mail address;<\/li>
      2. make an advance payment of 100% of the appointment price indicated when choosing the appointment date.<\/li><\/ol><\/li>
      3. Providing data by the Patient is equivalent to submitting their statement that all data made available to the Service Recipient is true and that they possess full legal capacity, or in the case of its limitation \u2014 possession of the necessary consent of a\u00a0legal guardian.<\/li>
      4. After completing the registration form, an e-mail containing a\u00a0link leading to the page enabling the advance payment to be made will be sent to the e-mail address provided by the Patient in the registration form.<\/li>
      5. A\u00a0condition for booking an appointment date is the payment of an advance payment in the amount of 100% of the appointment price resulting from the Price List. The advance payment is considered made only after it has been credited to the Service Provider’s bank account or the payment has been confirmed by the Przelewy24 service.<\/li>
      6. In the event of failure to pay the advance payment up to 24 hours before the selected appointment date or immediately in the case of booking a\u00a0date in less than 24 hours before the selected appointment date, the date is considered unreserved and available to other potential patients.<\/li>
      7. The advance payment can be made in the following way:
        1. using payment channels available on the Website in the “Book an appointment” tab;<\/li>
        2. by bank transfer to the Service Provider’s bank account.<\/li><\/ol><\/li>
        3. Information about the crediting of the advance payment and confirmation of the appointment booking or its cancellation due to the failure to pay the advance payment will be sent to the Patient immediately to the e-mail address indicated in the registration form.<\/li><\/ol>\n\n

          \u00a73 Complaints<\/h2>\n
          1. The Patient has the right to submit complaints related to the Service via e-mail to the Service Provider’s e-mail address indicated in these Regulations.<\/li>
          2. The deadline for considering a\u00a0complaint is a\u00a0maximum of 14 working days, starting from the date of receipt of the complaint.<\/li>
          3. Complaints cannot concern a\u00a0subjective assessment of the effects of the therapeutic process.<\/li><\/ol>\n\n

            \u00a74 Cancellation or Rescheduling of an Appointment<\/h2>\n
            1. Cancellation of an appointment on the reserved date is possible at the latest 24 hours before that date. In the event of failure to appear at the scheduled appointment and failure to cancel within the indicated deadline, the paid advance payment is non-refundable.<\/li>
            2. Cancellation of a\u00a0reserved appointment date is possible by sending an e-mail message to the Service Provider’s e-mail address given in the Regulations. The Service Provider does not provide any other method of cancelling a\u00a0reservation.<\/li>
            3. Failure to appear at the scheduled appointment or failure to cancel within the indicated deadline results in the forfeiture of the advance payment. The advance payment is non-refundable regardless of the reason.<\/li>
            4. The Patient’s late arrival for a\u00a0reserved appointment date in the event of its taking place results in its shortening by the duration of the delay, while the fee remains unchanged. In the event of a\u00a0delay exceeding half of the planned duration of the appointment, the Service Provider is entitled to cancel the reservation of the appointment date, which results in the forfeiture of the advance payment. The advance payment is non-refundable regardless of the reason for the delay.<\/li>
            5. The Service Provider reserves the right to cancel a\u00a0reserved appointment date at the latest one hour before the date. In the event of cancellation, the Service Provider will propose a\u00a0new appointment date to the Patient. In the event of non-acceptance of the new appointment date or failure to propose one, the Service Provider will refund the entire advance payment made by the Patient.<\/li>
            6. The Service Provider will refund the advance payment within 7 days from the date of cancellation of the reserved appointment date in accordance with the Regulations.<\/li><\/ol>\n\n

              \u00a75 Technical Requirements and Online Sessions<\/h2>\n
              1. Access to the Website and the appointment registration form is possible on a\u00a0computer or mobile device upon meeting the following conditions:
                1. using one of the following browsers: Microsoft Edge, Google Chrome, Mozilla Firefox, Opera, or Safari;<\/li>
                2. using one of the operating systems: Windows, macOS, Linux\/Ubuntu;<\/li>
                3. minimum hardware requirements (according to Google Meet rules), i.e.: